How it Works
The waiter greets the customers. The customers are asked for their orders and the waiter enters the orders into the ORDERMAN via the touch screen using a stylus. At each stage of the order the device prompts the waiter to ask the customers for relevant cooking instructions, side orders and suggestive sellers.
The waiter can allocate each item to a seat number so that there will be no mistakes when delivering the food. The Waiter reviews the transaction and checks that the orders are correct.
The orders are then transmitted from the customers’ table and sent to the relevant order printers in the kitchen and bar. The order dockets that are printed show important information such as the waiter's name, time of order, number of people at the table, items ordered including cooking instructions and side orders etc.
As soon as the orders have been transmitted from the point of service the transaction is automatically sent to the customers’ bill on the main EPOS terminal. Customers can change an order, add to the order or even change tables if they wish and the waiter can process all this from the service area.
Ready for delivery...
Now the meal is ready and runners bring the orders to the table. During this time the waiter has not moved form the service area, continuing to serve guests. Further orders such as coffee and desserts may be placed with the waiter, adding to the bill immediately.
When the customers have finished their meal, they may request a bill, which can be printed out from the ORDERMAN. The bill can be paid and finalized either at the table, if using a pouch system, or at the main POS terminal.
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